Refund policy

🔄 Return, Refund & Cancellation Policy
Last Updated: August 16, 2026
At VishalHub, we want you to love your purchase. We understand that sometimes a product (like our portable juicers or foldable mosquito nets) might not meet your expectations. That is why we offer a hassle-free 7-day return and exchange policy.
1. Return & Exchange Window
  • You can initiate a return or exchange request within 7 days from the date of delivery.
  • Requests made after 7 days of delivery will unfortunately not be accepted.
2. Eligibility Criteria for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags, user manuals, and accessories intact.
  • Mandatory Unboxing Video: To prevent fraudulent claims, we highly recommend recording a clear video while unboxing the package. If you receive a damaged, defective, or incorrect product, this video will help us process your request instantly.
3. Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons:
  • Items that show clear signs of use or damage caused by the customer.
  • Products purchased during special clearance or flash sales (unless received damaged).
4. How to Initiate a Return?
  1. Send an email to Vishal20012000950@gmail.com with your Order ID and the reason for return.
  2. Attach clear photos or an unboxing video of the product showing the issue (if damaged/defective).
  3. Our support team will review your request within 24–48 hours and guide you through the next steps.
5. Reverse Pickup and Shipping Costs
  • Defective/Damaged Items: If you receive a damaged or wrong product, we will arrange a free reverse pickup from your address.
  • Change of Mind: If you wish to return a product simply because you changed your mind or no longer need it, a nominal reverse shipping fee of ₹[Amount - default is ₹50-₹100, or you can write 'free']*_ may be deducted from your refund amount.
6. Refunds Process
  • Once your returned item is received at our warehouse and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Prepaid Orders: Approved refunds will be credited back to your original payment method (Bank Account/UPI/Credit Card) within 5–7 business days.
  • Cash on Delivery (COD) Orders: For COD orders, we will request your bank account details or UPI ID via email to transfer the refund safely.
7. Order Cancellation Policy
  • You can cancel your order at any time before it is shipped from our warehouse. To cancel, please email us immediately at Vishal20012000950@gmail.com.
  • Once the order is dispatched and a tracking ID is generated, the order cannot be cancelled. In this case, you will have to accept the delivery and then initiate a return request.
8. Contact Us
For any questions regarding returns, refunds, or cancellations, please reach out to us at:
  • Website Name: VishalHub
  • Email: Vishal20012000950@gmail.com